Cancellation and Refund Policy
Last Updated: 27 April 2026
Overview
This page explains what happens when a confirmed booking is cancelled. The principle is simple: the closer to your departure date, the more we have already committed on your behalf to lodges, transport, and Forest Department permits, and the smaller the refund we can return. Where suppliers have already retained payment, we cannot refund what we no longer hold.
Cancellation Tiers
The table below sets out the standard refund tiers based on how many days before departure we receive your cancellation request in writing. Each tier is a draft default, to be confirmed by Varun before publication.
| Days before departure | Refund amount |
|---|---|
| 60 days or more | 90% of trip cost (10% admin fee retained) |
| 30 to 59 days | 50% of trip cost |
| 15 to 29 days | 25% of trip cost |
| 7 to 14 days | 10% of trip cost |
| Less than 7 days | No refund |
| No-show | No refund |
Trip cost in this table refers to the total amount you paid us, less the non-refundable park permit fee component described below and any supplier-specific lodge penalties also described below.
Park Permit Fees Are Non-Refundable
Park entry permits issued by Forest Departments are not refundable once allocated, regardless of cancellation timing. This portion of the trip cost is excluded from any refund calculation. Your booking confirmation will identify the permit-fee amount line by line so the cancellation impact is transparent and you can see exactly what is and is not refundable.
Lodge Cancellation Policies
Each lodge or resort we book on your behalf has its own cancellation policy, set by that lodge. Where a lodge's penalty is heavier than the standard tier above (typical for premium lodges in peak season), we pass through the actual supplier penalty rather than promise a more favourable refund we cannot recover. Your booking confirmation will flag any lodge whose cancellation terms differ from the standard tiers.
How to Cancel
To cancel, send us a written request by email or WhatsApp with your booking reference and the reason for cancellation:
- Email: booking@thejunglesafari.com
- WhatsApp: +91 9878601010
We acknowledge cancellation requests within one working day. We confirm the exact refund amount, including any lodge-specific penalties, within three working days.
Refund Processing
Once the refund amount is confirmed, refunds are processed to the original payment source within 7 to 14 working days. Bank transfer refunds may take an additional 3 to 5 working days to reflect in your account, depending on your bank. International transfers may take longer due to intermediary bank processing.
Force Majeure Cancellations
Where the trip is cancelled by us, or by genuine force majeure (Forest Department closure, natural disaster, government action, pandemic-related restrictions), the standard tier table does not apply. In those cases we offer a choice of either a credit toward a future trip with no expiry, or a refund of the amount we are able to recover from suppliers. We do not retain any administrative fee in force-majeure cancellations originating from our side.
Modifications Instead of Cancellation
If your dates need to shift but the trip is still on, we will help you reschedule rather than cancel where possible. Date changes more than 30 days before departure are typically free of charge. Date changes closer to departure may incur supplier penalties (lodges in particular charge for last-minute date moves), which we pass through at cost. Reach out as early as possible if your dates may change; the more notice we have, the more flexibility we can offer.
Contact for Cancellations
If you need to cancel or amend a booking, please contact us via the Contact page, by phone or WhatsApp at +91 9878601010, or by email at booking@thejunglesafari.com.